If for any reason when receiving your order, you no longer wish to have it, you must return it to us no later than five (5) working days following receipt. Note: TRIGON SUPPLIES aims to show the quality of its products as close to reality as possible. However, the quality of our products may be subject to variations depending on the lights and quality of the photograph, the monitor of your computer or other factors beyond our control. If you have any questions about the quality of any of our products, do not hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..
Please contact us on This email address is being protected from spambots. You need JavaScript enabled to view it. for any return requirements so that the necessary form can be sent to you. In all cases, to receive a refund, the following conditions must be met:
- The purchased product must not have been used.
- The purchased product must be returned with its original packing where possible. Should the original packing no longer be available, you must replace it with a packing of a similar nature and quality.
- The purchased product must be sent by courier to the following address no later than five (5) working days after the date on which the order is received.
Returns and refund conditions
The cost of returning the TRIGON SUPPLIES item must always be met by the customer. TRIGON SUPPLIES shall, under no circumstances, accept items sent without the correct postal charge having been paid. It is only possible to handle refunds for products bought from the online shop on the TRIGON SUPPLIES website. The user will receive a confirmation email when TRIGON SUPPLIES has accepted and made the refund. Refunds will only be made in respect of the products having been returned in accordance with our refund policy.
When the reason for the refund is due to a manufacturing defect the quality of the product, TRIGON SUPPLIES will pay the product price with a 20% handling fee within ten (10) working days following receipt of the product, in addition to the postage and packaging costs incurred. Furthermore, all cancelled orders will be accepted without any cost provided that TRIGON SUPPLIES is informed of the cancellation before sending the order. Please note that orders are dispatched within the next working days following the purchase. If the order has already left our warehouse, it will not be possible to cancel said order, but the buyer may request a refund after receiving it. In these circumstances, you must wait to receive it and then request a refund provided that all the above conditions are met. Please note: TRIGON SUPPLIES makes every effort possible to show the quality of its products as close to the actual quality as possible. Nevertheless, the quality of product may vary depending on the light and quality of the photograph, your computer screen, or other factors beyond our control. Please contact us on This email address is being protected from spambots. You need JavaScript enabled to view it. if you have any doubts concerning the quality of our products.
Refunds:
Should a refund request comply with these conditions, TRIGON SUPPLIES will reimburse the Purchase Price paid by the user with a 20% handling fee for the unwanted product. Once the product has been received by TRIGON SUPPLIES, it will take up to ten (10) working days for the user to receive the returned amount.
